Latouche Solutions
Latouche Solutions
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WHO WE ARE

Latouche Solutions helps small businesses and start-ups grow revenue by enhancing customer interaction. As a nearshore business process outsourcing provider, we create powerful customer engagement strategies to help protect client investment. In addition, we provide time zone–aligned services to empower leading brands. 


At Latouche Solutions, we pride ourselves on delivering impeccable services to our clients. Our team of well-trained Customer Engagement Specialists works with our Customer Engagement Managers to deliver services worldwide. 


Our company recruits and trains only the best talent to provide our clients with top-notch services. We remain more committed than ever to our core goal: maximizing business value for every client by creating a personal connection in every customer interaction and exceeding customer satisfaction targets.

WHAT WE DO BEST

We don’t just create world-class customer experiences. However, we forge long-lasting relationships with our clients to help drive sustained growth. Together, we’ll design a campaign strategy unique to your business needs and at every stage of our collaboration, we listen, learn, and react to help you grow your business. 

OUR STORY

Latouche Solutions LLC is a nearshore Customer Experience (CX) Outsourcing & Business Process Services company located in Wilmington, Delaware. Our delivery center, located in Ocho Rios, Jamaica, opened its doors in 2018. Our team is fluent in English, and our management team has over 10 years of combined industry experience, placing us at the forefront of assisting our clients in meeting the demands of 21st-century customers.

OUR NINE GUIDING PRINCIPLES

  1. We believe a  highly skilled team of well-trained customer engagement specialists decreases churn and improves productivity.
  2. Our customer engagement specialists focus on overall customer engagement, which we accomplish by creating a personal emotional connection with every customer, which leads to higher retention and upsell opportunities.
  3. We take an objective approach to resolving customer inquiries and make quick decisions.
  4. We recognize and apply a “human touch” to each customer’s experience.
  5. We believe in continuous improvement, so we are constantly deepening our engagement experience through analysis of each customer interaction.
  6. We use active listening and understanding to determine customers’ service needs appropriately.
  7. We are passionate about what we do, who we are, and the impact we make on each customer.
  8. We develop recommendations and solutions to enhance each customer’s experience and brand engagement.
  9. We maintain above-average performance standards on all program metrics..

Client Success Leadership Team

Christannia Clarke

Natasha Thompson Humes

Christannia Clarke

Snr. Customer Engagement Specialist

Anastacia Beecher

Natasha Thompson Humes

Christannia Clarke

Snr. Customer Engagement Specialist

Natasha Thompson Humes

Natasha Thompson Humes

Natasha Thompson Humes

Human Resources Business Partner

Doresha Davis

Marlondo Latouche

Natasha Thompson Humes

Operations Manager

Marlondo Latouche

Marlondo Latouche

Marlondo Latouche

Director of Business Development 

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