WHO WE ARE

Latouche Solutions LLC is a nearshore Customer Experience (CX) Outsourcing & Business Process Services company located in Wilmington, Delaware. Our delivery center, located in Ocho Rios, Jamaica, opened its doors in 2018. Our team is fluent in English, and our management team has over 10 years of combined industry experience, placing us at the forefront of assisting our clients in meeting the demands of 21st-century customers.

1. We believe a  highly skilled team of well-trained customer engagement specialists decreases churn and improves productivity.
2. Our customer engagement specialists focus on overall customer engagement, which we accomplish by creating a personal emotional connection with every customer, which leads to higher retention and upsell opportunities.
3. We take an objective approach to resolving customer inquiries and make quick decisions.
4. We recognize and apply a “human touch” to each customer’s experience.
5. We believe in continuous improvement, so we are constantly deepening our engagement experience through analysis of each customer interaction.
6. We use active listening and understanding to determine customers’ service needs appropriately.
7. We are passionate about what we do, who we are, and the impact we make on each customer.
8. We develop recommendations and solutions to enhance each customer’s experience and brand engagement.
9. We maintain above-average performance standards on all program metrics..